New Clients

Becoming a Client

Will's Way is currently accepting new clients. If you are interested in you or your child becoming clients of our practice, please read the following useful information.

 

All new clients are required to complete a New Client Intake Packet prior to scheduling an appointment. This form is located on this page and on the Forms page. Once our office receives your packet, office personnel will verify insurance benefits and call you to schedule your first appointment.

Make an Appointment

You can schedule an appointment during regular office hours:

 

8:30 a.m. - 5 p.m. Mon - Thurs
8:30 a.m. - 2 p.m. Fridays

We are closed on weekends and major holidays (New Year's Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving, Christmas Eve, and Christmas Day).

Calling the Office

Reception answers the phone during regular business hours. Scheduling coordinators triage questions and book appointments as necessary.

Hattiesburg: (601) 255-5264

Gulfport: (228)-731-3500

When calling our office, please note:

  • Leave a message with the receptionist if you have a question for a provider. Our office staff are not equipped to answer questions regarding your child's behaviors or referral concerns.

  • Let us know when making your appointment if you or your child has special needs (e.g., wheelchair, multiple disabilities, autism) so that we may make arrangements before you arrive.

  • Please be familiar with the requirements of your health insurance plan (i.e., co-payments, emergency care, hospital care and pharmacy services).

Emailing the Office

Our scheduling coordinators may be contacted at:    info@willswaybehavioral.com

Cancellation Policy

Appointments are in great demand. If you are unable to keep your appointment, please give us 24 hours notice. Failure to do so will result in a charge to your account.

Preparing for Your Appointment

Gather the necessary documents. Bring the following to your first appointment:

  • Insurance Card

  • Driver’s License

  • Previous Evaluations

  • Previous Diagnoses

  • School Reports (IEPs, 504 plans, FBAs)

  • List of any medications, including vitamins, herbs and over-the-counter medicines, your child is taking.

  • Custody Agreement, if applicable

 

Arrive early. Please plan to arrive 15 minutes before your scheduled appointment so we can process your paperwork.

 

Before you visit us in person, we recommend that you prepare adequately so you can get the most out of your appointment with your provider.

  • Gather any documentation of the issue you’d like to discuss with the provider. For example, if you’re concerned about behaviors at school, obtain information from the teacher in writing about these issues prior to the first appointment.

  • Check your insurance coverage. Know what your co-pay will be and be prepared to pay it at the time you check in for your child’s appointment.

  • Bring payment.

  • Write down questions and concerns. There may be a lot you want to cover during your appointment, and sometimes it is easy to forget everything you want to discuss once the appointment begins. Bring a written list of the topics you would like to discuss as well as a notebook to take notes as you meet with your provider.

  • Bring toys, snacks, diapers or whatever you need to entertain and comfort your child. We do not ever expect long wait times in the waiting room, but sometimes appointments back up. Be sure you have whatever you need to soothe your child if you need to wait.

  • Help your child get emotionally prepared. Children and teens can benefit from being told by their parents what to expect at their first appointment. They usually experience less anxiety when they know what will happen—and why. Please assure them we do not give "shots."

  • Keep unnecessary visitors to a minimum. Our waiting area and therapy rooms are small and can become overcrowded easily. We do not have staff on hand to babysit or watch other children/siblings.

Copies and Charges

You have the right to receive another copy of this notice at any time.
We reserve the right to change this notice. A revised notice will apply to information we already have about you as well as any information we may receive in the future. We are required by law to comply with whatever privacy notice is currently in effect.

 

Insurance Plans

We accept many insurance plans. If we are not in-network with your insurance, we will work with you to determine ways to make your therapy affordable.

 

Co-Pays and Balances

We collect the co-pay required by your health insurance when you arrive for your child’s appointment. We accept American Express, Visa, MasterCard, Discover, personal checks, and cash.

 

Our billing office will handle submission of your claim for your appointment directly to your insurance, and will bill you for any remaining balance after the insurance has paid its share.

 

Past Due Balances

All fees are due at the time of service. Any charges remaining unpaid sixty (60) days after the date of service are considered past due. In this case, we will make every effort to contact the person responsible for the delinquent balance, and arrange an equitable payment schedule. However, if no effort is made to pay the balance due, it may be sent to a collection agency. In this situation, the responsible person will be provided referrals in the community to seek care for their child/children elsewhere.